Everyday is a chance to learn something new
Steven Knight.
I'm motivated & energetic, I love new challenges along with a strong passion for IT/technology along with customer service & everything it entails.
My journey into information technology started in September 2020. I wanted to follow my dream and switch careers from retail too the IT sector, I am very excited to have developed my career in the IT support realm and I'm extremely happy with my choice.
My skills already include
Providing remote technical support over the phone & internet.
Using several different helpdesk/ network monitor software
Effective communication skills and style, able to explain complex issues to non-technical users
Windows Active directory management
Diagnosing, solving & using troubleshooting methodology to fix computer issues.
Installing and training end users in new technologies & best practices.
Backing up and restoring data files and operating systems.
Repairing hardware/ building systems & configuring software to maintain operating systems.
Helped set up a small enterprise environment for a local company.
Using and setting up VPN's software
Excellent customer service & telephone skills.
Over 10 years experience working in a customer facing environment
Create and manage virtual machines
Have confidence working in a busy often hectic environment.
Active Directory Administration including DHCP, DNS and Group Policy * Office 365
Administration * Knowledge of Microsoft Server operating systems * Imaging workstations * Networking (TCP/IP) knowledge.
Some of my projects to date that I've completed have included creating & setting up virtual machines using Oracle VM virtual box software. installing/ configuring both MacOS and Linux distro's
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Ubuntu, Kali, Mint to name a few.
I have set up network environments using cisco packet tracer along with other programs.
I am currently learning with windows server 2019 & 2016 using virtual box, configuring static IP address, DNS, and using active directory to create and configure groups and users as well as
to maintain accounts, change passwords etc in a virtual environment and roll out group policy's
Here are some of the skills & certificates I have achieved so far;
Links below all current certifications
https://learn.microsoft.com/en-us/users/stevendknight/credentials/2c58ddb08fdfd615?ref=https%3A%2F%2Fwww.linkedin.com%2F
https://www.credly.com/badges/cc7bd218-2bd3-4e8d-b336-cdded754f583/public_url
https://www.credly.com/badges/f9f060f8-9581-48ee-8a8e-2cf7ba0eaf54/public_url
https://www.credly.com/badges/f9f060f8-9581-48ee-8a8e-2cf7ba0eaf54/public_url
https://www.credly.com/badges/fa1bde17-07fd-4eb2-b68c-9229359a4391/public_url
https://www.credly.com/badges/66bf44d4-9144-41dc-aeeb-98db5f0a6f03/public_url
Why I wanted to move into the IT sector
I have always loved computers and technology as whole. I've been in retail & customer service for over 10 years now and I've decided to make the leap into an industry I can really enjoy & have fun doing the role constantly learning and acquiring new skills. I've always been the guy within my friends and family who ends up fixing the computer etc.
It's estimated that the IT sector generates more than over half of the UK's total economic output and is responsible for around 5% of all jobs in the UK - around 1.5 million employees.
With over 20 million British workers using some form of IT every day as part of their job, it comes as no surprise that the IT sector is one of the fastest growing and most in-demand industries in the UK with more than 150,000 new entrants needed each year to satisfy demand.
