MS-900
I am a highly experienced technical support professional with over 10 years in customer-facing roles, My proficiency includes providing remote support and managing Active Directory, Microsoft Azure as well as utilizing various helpdesk software.
I possess strong skills in diagnosing and troubleshooting complex computer issues and effectively training users on new technologies and best practices.
Excellent communication abilities enable me to convey complex concepts clearly to non-technical users.
Now my adventure started in September 2020 when I took the leap to follow my passion and transition from retail to this vibrant field. Since then, I’ve built a thriving career in IT support, and I couldn’t be happier with my choice! Embracing this new path has been incredibly fulfilling, and I can't wait to see what amazing opportunities await as I continue to grow in the industry!
Steven Knight.
SC-900
Here's a brief overview of my current skill set: I specialise in providing remote technical support over the phone and internet, using various helpdesk and network monitoring software & tools.
My expertise includes Windows Active Directory management both on prem AD and Azure AAD environment's, troubleshooting methodologies, and training end users on new technologies. Additionally, I have hands-on experience with hardware repair, system configuration, and Microsoft 365 administration, Microsoft Azure, Intune, Exchange Online, MS Teams, CX One telephony systems, Cisco Meraki to name a few.
